cloud-it-services
ServiceNow

Every executive in a modern enterprise needs unprecedented access to real-time operational information for running the business. But the IT group charged with delivering that information has no unified information source of their own. In a classic “cobbler’s children” scenario, enterprise IT professionals are forced to pull information together from disparate sources, implement manual processes to connect disconnected applications, and embark on lengthy, complex application development projects – all while struggling to reduce cost. With ServiceNow, IT can:

Build a Single System of Record for IT

• Create a single source of truth to allow processes across IT to execute with uniform information
• Reduce cost by consolidating legacy systems to one source of truth that all of IT uses to consult, interact, and report

Automate IT Service Applications and Processes

• Simplify and consolidate redundant systems, automate manual tasks and deliver a consumerized service experience to the enterprise

Create Custom Applications Across the Enterprise

• Highly configurable, approachable and extensible cloud platform enables non-technical developers to repurpose existing applications or build new applications to automate service relationships

Reduce Infrastructure Maintenance Requirements

• Utilize the secure, scalable and robust service automation platform, managed entirely through a web browser – no on-premise hardware or separate administration client software required

Increase Efficiency of Common IT Processes

• Lights-out, zero-touch automation is built into ServiceNow products to increase efficiency across a wide range of IT disciplines, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance

Report on Performance and Costs

• Report across any application – including custom applications – built on the ServiceNow Service Automation Platform as well as access to Key Performance Indicators (KPIs), benchmarking and executive dashboards