The Center of Customer Experience: Why Focusing on End-User QOE Matters


Today, forward-thinking CIOs around the globe are optimizing application performance and reducing IT costs by distributing applications closer to their users and optimizing their connectivity. This white paper explores the business and technical challenges that CIOs face in regard to application delivery and how Platform Equinix is helping to solve these challenges.



THE GLOBAL ENTERPRISE BUSINESS LANDSCAPE

Application performance matters. Customers, employees and partners demand reliable access to rich applications that consistently perform well anytime, anywhere and on any device. Failure to provide this level of performance often leads to lower productivity, customer dissatisfaction, decreased revenue and market share, and damage to brand reputation.

Today, forward-thinking CIOs around the globe are optimizing application performance and reducing IT costs by distributing applications closer to their users and optimizing their connectivity. This white paper explores the business and technical challenges that CIOs face in regard to application delivery and how Platform Equinix is helping to solve these challenges.

CIO PRIORITIES

Enterprises are increasingly global in nature, serving a worldwide customer base, leveraging multinational supply chains and supporting a distributed, around-the-clock workforce. In the face of an evolving technology landscape, all enterprises, regardless of industry, struggle to maintain an IT architecture that lets them harness, manage and deliver tangible value in the midst of an increasingly competitive business environment. Now more than ever, technology that enhances flexibility, speeds time-to-market and provides better overall performance serves as a strategic differentiator for global organizations.

Table of Contents

Introduction  1
CIO Priorities 1
Technology Trends 2
Enterprise IT Budgets 3
Improving Performance: Bandwidth vs Latency 4
Application Performance Matters 6
Proximity Applications 7
Real-time Applications 7
Priority Applications 7
Best-effort Applications 7
Centralized Versus Distributed Application Deployments 7
End-user Quality of Experience (QoE) 9
Network Optimization 10
Platform Equinix: A Global Interconnection Platform 11


Equinix, Inc. (Nasdaq: EQIX) operates a global interconnection platform of more than 200 International Business Exchange™ (IBX®) data centers in 52 markets in the Americas, EMEA, and Asia-Pacific. Our mission is to protect, connect and power the digital economy.
CONTACT
Equinix
1.800.322.9280
  Company Website
  Facebook
  Linkedin
  Company Blog
  YouTube
  RSS Feed
  Google +