By Nick Crocker
In our previous blog post titled “The Evolution of Unified Communications,” we focused on Lync instant messaging, presence and several of the numerous collaborative tools included in Lync that help businesses do more with less effort and more efficiency. In this blog installment we will explore Lync Enterprise Voice and discuss how it eases the transition to Unified Communications by connecting Lync to the Public Switched Telephone Network (PSTN) via SIP trunking.
Enabling your Lync infrastructure with a SIP trunk takes Lync to the next level, allowing connectivity to the traditional PSTN network without all the overhead of legacy TDM equipment and circuits. Migrating to SIP also offers a new host of features not otherwise possible with a traditional PRI solution.
Utilizing Lync Enterprise Voice gives workers the ability to connect from anywhere, with little hassle. Imagine you’re on a call but have another appointment across town. With Lync Fixed Mobile Convergence (Lync FMC) you can move calls from your office phone to your mobile phone and back quickly and painlessly. Alternatively, say you’re running late for work and have an important conference call. With Lync FMC any call made from your mobile client will appear as if you are calling from your office phone, and no one will know you were late to work.
Besides the benefits of mobility, Lync Enterprise Voice also enables users to hold a conference call with both local users and remote attendees while sharing voice, video and even a desktop view. Even attendees who do not have the Lync client can still participate in communication; joining a call is as easy as clicking a link from an email.
Migrating to a Lync Enterprise Voice platform even fills hazardous security loopholes in the corporate network. While communications on traditional PSTNs are unencrypted, through encrypted transmission of SIP, signaling enterprises can have control of the security between mobile clients communicating over public Wi-Fi, cellular networks and home offices. The right provider will help extend that encrypted communication from your network onto the PSTN, keeping your private communications private.
Finally, cost savings are always a concern when deciding to make a significant transition. Utilizing Lync with SIP trunking brings significant cost savings over a traditional PRI. SIP trunking allows better pooling of resources, eliminates the need for costly PRIs at each location and allows redundancy in the network so your resources can become more efficient. Moving to this infrastructure will not only save money on your phone bill but with your operational costs as well. SIP trunking simplifies your communications architecture and frees costly resources that would otherwise be tied up working on an aging TDM infrastructure.
Searching for the correct partner to support a migration to Unified Communications is the most important step to a successful transition. Choosing an ITSP or SIP trunk provider should be carefully thought out and well planned. You will want to find a Microsoft-certified provider that has geographically redundant SIP trunk gateways, 24/7 expert support staff and a passion for customer satisfaction. Regardless of what stage you are at, One Source Networks has the network, experience and staff to make the transition to a full Unified Communications environment as painless and cost-effective as possible.