Knowing What Network Quality Looks Like


The Telstra Mobile Network stands for speed, coverage and reliability. These metrics are what underpins the experience millions of customers get when they use their smartphone, tablet or dongle on our network.



The Telstra Mobile Network stands for speed, coverage and reliability. These metrics are what underpins the experience millions of customers get when they use their smartphone, tablet or dongle on our network.

Delivering for our customers on speed, coverage and reliability is our top priority and we have an extensive range of metrics, tools, testers, robots and analytics in place to ensure we do. We also benchmark ourselves against others so we can monitor and ensure we are best in class. Indeed we believe that Australians benefit from some of the most competitive and high performing mobile networks in the world.

There are a range of external parties who measure network performance, as well as an increasing emergence of software and apps that purport to measure and rank performance.

We do look at what these reports say – for example, we know the Telstra Mobile Network comprehensively won the CommsDay P3 study of Australian mobile networks. We are also very aware that we need to understand for ourselves what good looks like for our customers and not necessarily go by what a third party, who will only ever have limited access to data, says.

Just this week, a set of results published by a third party app call OpenSignal highlighted just how many traps there may be with unsophisticated attempts to measure network performance. Given the limitations of the OpenSignal approach, we see a real risk this report could confuse both our customers and Australians in general about the real performance of our mobile network.

For those who might come across these type of apps and reports it might be helpful to understand a bit about why these apps can get it wrong:

Telstra is Australia’s leading telecommunications and information services company, offering a full range of communications services and competing in all telecommunications markets.