It is that time of year again: a time to give thanks for everything we are grateful for during the past year; a time to be thankful to our valued customers for their continued support; and a time to thank our employees for their diligence and dedication to making Global Capacity’s One Marketplace™ into the platform it is today.
Here are five reasons Global Capacity’s customers are thankful for One Marketplace:
Simplifying how we connect to customers
“Extending network reach via One Marketplace has enabled IntelePeer to reliably deliver our SIP trunking service to any U.S. customer, regardless of their location,” said Phil Bronsdon, IntelePeer’s CTO. “Along withexpanding our market share, One Marketplace’s quick turnaround on quotes and proactive circuit monitoringresulted in improved responsiveness and accuracy, thus enabling the best customer experience.”
Application Service Provider IntelePeer chose One Marketplace to secure the high-performance Ethernet connectivity it needed to deliver its CoreCloud™ SIP across the U.S. With ubiquitous network coverage to 9.6 million U.S. locations, One Marketplace enables Cloud and Application Service Providers like IntelePeer to secure edge network solutions that deliver diverse, reliable and ubiquitous connectivity for their business.
Making available cost-competitive network services
“Customers choose Granite for our unparalleled customer support and costs savings, while offering the best products and the best service nationwide,” remarked Sam Kline, Senior Vice President of Granite Telecommunications, LLC. “One Marketplace allows us to further extend our services footprint and further reduce costs.”
Today’s data connectivity market is fragmented, with no one provider owning network everywhere. For voice, data and networking services provider Granite Telecommunications, LLC, this posed a challenge when it came to extending its data and IP services footprint. By interconnecting to One Marketplace, Granite gained access to network services over fiber, copper and cable at speeds ranging from 1Mbps up to 1Gbps. Armed with the market intelligence to cost-effectively procure these off-net services, the company was able to further extend its footprint throughout the U.S. and Canada.
Delivering reliable connectivity to customers
“When the Global Capacity team illustrated how they would add value to our network and clients bydecreasing operating expenses, increasing productivity, and allowing us to present a competitive offering to the market, we were sold. The reliability and reduction in network latency has exceeded our expectations, delivering superior service to our clients,” commented Tony Linville, Vice President, Infrastructure Services for Cerner Corporation.
Private or hybrid, Cloud-based applications are only as good as a business employees’ ability to effectively connect to and use them. Therefore, the performance of business applications and the delivery of the user experience have become very tightly entwined with network connectivity. To solve this challenge, Global Capacity presentedCerner, a global healthcare IT company focused on optimizing care delivery for healthcare organizations around the world, with an innovative private line network design that included connecting multiple points of presence within data centers and a diverse, multi-supplier solution for the local access to their hospital clients - all enabled by the One Marketplace platform to design, price, procure and manage the connectivity.
Helping grow revenue on- and off-net
“The efficiencies provided by One Marketplace drive additional revenue for EarthLink by facilitating improved customer service and quote turnaround times, as well as an alternative route to market for our on-net services. This will ultimately help us win new business,” said EarthLink’s SVP of Wholesale and Carrier Services.
With One Marketplace, customers obtain real-time, automated network connectivity pricing in a matter of minutes, enabling them to make more informed decisions and respond to customers quickly. What’s more, buying network connectivity is simplified with a single SLA, contract and point of contact, so customers gain efficiencies while still having access to multiple technologies and service geographies. One Marketplace’s applications for ordering and streamlined service management allow IT and communications provider EarthLink to win more business by enabling faster time-to-service.
Proactively designing and managing network service
“When we partnered with Global Capacity, we saw a drastic improvement of the customer service that was being provided, which enabled us to be more proactive versus reactive,” said Burke Allen, NovoLogic President and CEO, in a recent interview. “As a President and CEO, it’s nice to know I have a partner who is thinking a few steps ahead of me and giving me proactive status updates versus me having to call and check.”
The recent expansion of the One Marketplace network in Georgia helped Lawrenceville, GA-based customerNovoLogic get the right network solution to connect and engage with customers, and transmit large amounts of data to disparate locations across the globe. Global Capacity is the trusted connectivity provider to over 20,000 businesses like NovoLogic, supplying the right network solution to keep their business connected.
Thank you to all of our customers, partners and suppliers who make Global Capacity One Marketplace possible.
On behalf of the entire company, I can tell you that we are motivated and inspired by the opportunities that you give us to help you succeed. Thank you for the trust you place in Global Capacity on a daily basis. While we will never be able to express our full gratitude, it is our goal to provide the best service possible and prove our gratitude through the performance of our services and your customer experience. We look forward to expanding our relationship in the coming years, and thank you for allowing us to connect you to the destinations that matter most to you.