CIO Discussion: Keeping The Lights On, When It Matters


ServiceNow brought together nine enterprise CIOs and IT leaders to discuss how to successfully execute IT strategy in today's world. In the roundtable discussion, they shared their experiences and pooled thoughts on modern best practices for delivering IT services. This white paper captures the discussion and describes their approach to defining and executing IT strategy.



ServiceNow recently brought together nine enterprise CIOs and IT leaders to discuss how to successfully execute IT strategy in today’s world. They represented large IT organizations from a broad cross-section of industries, from manufacturing and logistics to financial services, from professional and business services to scientific research. In a two-hour, roundtable discussion, they shared their experiences and pooled their thoughts on modern best practice for delivering IT services.

In particular, ServiceNow wanted their views on how technology could help CIOs
in three areas:
• Reducing costs and proving the financial value of IT
• Enabling business results through more agility—using new technology models and strategies to drive growth
• Evaluating and prioritizing new requests for IT and ensuring resources are deployed effectively

Participants spoke openly and freely, on the understanding that their names and companies would not be identified beyond the confines of the room. This briefing paper summarizes the key findings of the discussion.

DOWNLOAD ON SERVICENOW.COM

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now.
CONTACT
Kees Henniphof
kees.henniphof@servicenow.com
+31 6 5284 9125
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