Challenge To Change: Embracing Change, The Economy, People and the Future of Work

“Challenge to change” is a 3 part white paper series that explores the future growth drivers of the global Insurance industry. Looking into the economy, regulatory landscape, technological innovation, business process and workforce and talent issues, and many other areas, the papers entitled “Embracing Change”, “The Impact of Technology” and “The Future of Insurance” examine the drivers, opportunities and challenges of an incredibly rich and evolving sector. The “Challenge to Change” series is for multiple insurance businesses - from Life to Property and Casualty, Large Commercial to Long Term Care - across multiple delivery channels and operations types. It is designed to be an important discussion tool to facilitate strategic thinking about how to create new business opportunities and respond to challenges positively.

The first paper in the series, called “Embracing Change,” sets out the compelling global shifts that will radically alter the macro-environment of the insurance industry. Some of this transformation is already underway and is opening up opportunities and challenges in the way insurers operate around the globe. In this section, we explore the key global drivers of this change.