March 18, 2014
Verizon Global Wholesale has earned Best-in-Class Carrier Excellence awards in brand and network performance in the Atlantic ACM 2014 U.S. Long Haul Wholesale Service Provider Report Card.
The awards – presented Monday (March 17) at the COMPTEL Plus Sprint 2014 Convention & Expo in Las Vegas – are based on surveys collected and evaluated by Atlantic-ACM, the Boston-based strategic consulting and research firm, from over 1,000 individual carrier reviews. The Atlantic-ACM report compiles trends, market drivers and conclusions about the domestic long-haul landscape to deliver a thorough picture of providers and trends shaping the market for wholesale services.
“This recognition from Atlantic-ACM underscores the significant efforts Verizon continues making to meet the requirements of our customers each and every day,” said Eric Cevis, president of Verizon Global Wholesale. “From network investments to the introduction of cloud and security solutions that open up new opportunities to our internal initiatives to drive efficiency and enhanced service levels, we are fundamentally transforming our business to provide our wholesale customers with the reliability and quality they expect from Verizon.”
The best-in-class carrier excellence award for brand (Verizon tied for the top spot) was based on how respondents rated carriers’ reputation for quality and service. The network performance award was based on customer rating for quality, availability and uptime.
“The results of this year’s survey clearly indicate that customers are pleased with Verizon Global Wholesale from both an operational and a reputational perspective,” said Judy Reed Smith, chief executive officer of Atlantic-ACM. “Verizon Global Wholesale’s achievement as a best-in-class brand is a tangible result of its ongoing efforts to meet and exceed customer expectations.”
Atlantic-ACM is a leading provider of strategic research and consulting services to the communications and information industries. In addition to producing the industry's principal customer satisfaction, benchmarking, and market sizing and opportunity studies, Atlantic-ACM assists clients in evaluating business development opportunities for successful investment, market entry and long-term planning. Visit www.atlantic-acm.com for more information.
Verizon Global Wholesale, part of Verizon Enterprise Solutions, offers a comprehensive portfolio of voice, data, Internet and advanced IT and security solutions to carriers, local service providers, Internet service providers, aggregators, integrators, resellers and content providers around the globe. Visit the Verizon Global Wholesale website for more information.